Nutrien Ag Solutions recognised for transforming customer experience with tech innovation
Beating out more than 100 industry heavyweights – including Coles, Lion, T&G Global and Transport for NSW – Nutrien Ag Solutions was celebrated for transforming its retail operations with targeted solutions and an innovative mobile strategy that empowers its network of more than 700 locations across Australia.
“Our goal was to streamline and create a consistent and modern user experience, enabling our staff to offer the best service to our customers anytime, anywhere and on any device,” says Sriram Kalyanaraman, Head of Application and Data at Nutrien Ag Solutions.
Through the rollout of SAP Fiori on SAP Business Technology Platform (BTP) and the Mobile Start app, Nutrien has delivered real change across branches:
- Staff can instantly access real-time stock and pricing information on their phones.
- Purchase orders can be reviewed and approved on the go, ensuring there are no holdups for branches or customers.
- Sales transactions and administrative tasks that once took minutes now take seconds.
Robert Payne, East Region Director at Nutrien Ag Solutions, said the new system has been a game-changer for customer service.
“From a branch perspective, Fiori has been the best technology development in recent memory. Processes that once took numerous steps and several minutes are now completed in seconds, giving staff more time back to focus on clients,” Mr Payne said.
The transformation has also delivered measurable results – reducing training time for new staff by 60%, consolidating platforms to save around $1 million annually, and ensuring 95% of retail sales are now processed through SAP Fiori.
The success of the Australian implementation has drawn international attention, with Nutrien’s North American Retail team now adopting elements of the program.
“By having clear goals and collaborating closely with business stakeholders, technical teams and partners, we were able to deliver a seamless experience – ultimately enabling our end users to do their jobs more efficiently and intuitively,” said Emily Benham, Senior Product Manager – IT Retail at Nutrien Ag Solutions.
The SAP Best Tech Awards celebrate the top companies in Australia and New Zealand that use SAP products to turn insight into action and drive innovation within their businesses.
The award adds to a strong month of recognition for Nutrien, which was also recently named Australia’s Most Trusted Agribusiness Brand by Roy Morgan.
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